FAQ

Courier Questions, Answered Clearly

Find answers to common questions about Terra Conexus courier services, booking, availability, pricing and item handling.

Booking and availability

How do I request a courier quote?
Send your collection address, delivery address, item details and timing requirements through the quote form. Terra Conexus will review availability, route and cost before confirming the job.
Can Terra Conexus collect on the same day?
Same-day collection may be available depending on collection location, delivery location, timing, route and driver availability. Availability is confirmed before any job is agreed.
Do you offer urgent courier support?
Yes. Terra Conexus supports urgent courier requirements for business-critical items where direct handling, timing and communication matter. Urgent jobs are reviewed and confirmed based on feasibility and availability.
Do you operate after hours or at weekends?
After-hours and weekend courier support may be available depending on job requirements and driver availability. Submit the details or call Terra Conexus directly for urgent enquiries.

Services

What courier services do you provide?
Terra Conexus provides same-day courier, urgent courier, business courier, overnight express and healthcare supplier courier support for UK businesses.
What is the difference between same-day courier and urgent courier?
Same-day courier is for deliveries that need to be completed within the same day. Urgent courier is for more time-sensitive jobs where priority handling, speed and communication are especially important.
Do you offer regular business courier support?
Yes. Terra Conexus can support regular and ad-hoc courier requirements for operations teams, procurement teams, offices, suppliers and business customers.
Do you provide overnight courier services?
Overnight express options may be available for planned business deliveries, subject to booking time, route and availability.

Areas covered

Where is Terra Conexus based?
Terra Conexus is based in Basingstoke and supports businesses across Hampshire, the South East and wider UK subject to availability, route and job requirements.
Do you cover the whole UK?
Terra Conexus can support UK-wide courier requirements, but availability is confirmed job by job based on collection location, delivery location, timing, route and driver capacity.

Items and handling

What items can Terra Conexus carry?
Terra Conexus supports documents, parcels, boxes, supplies, equipment and business-critical items. Item details, size, weight and handling requirements should be provided when requesting a quote.
Do you handle healthcare or medical items?
Terra Conexus can support non-hazardous healthcare supplies, equipment, documents and business-critical healthcare-related items. Terra Conexus does not claim specialist medical courier certification or regulated clinical transport services.
What items are not accepted?
Unless separately agreed and confirmed in writing, Terra Conexus does not carry hazardous goods, clinical waste, controlled drugs, blood, specimens, temperature-controlled goods or items requiring specialist regulated handling.

Pricing and payment

How is pricing calculated?
Pricing depends on collection location, delivery location, distance, timing, item details, vehicle and driver availability and job requirements. Terra Conexus confirms cost before any job is agreed.
Is there an obligation after requesting a quote?
No. Sending an enquiry does not confirm a booking or create an obligation. A job only proceeds once availability, timing and cost have been confirmed and agreed.

Communication

Will I receive updates during the job?
Terra Conexus provides clear status updates from collection confirmation through to delivery, so business customers know what is happening with their delivery.
How quickly should I contact Terra Conexus for urgent jobs?
For urgent or same-day requirements, contact Terra Conexus as early as possible and include full collection, delivery, item and timing details. Calling directly is recommended for time-critical enquiries.

Still need help

Still have a question?

Send the details of your courier requirement and Terra Conexus will confirm what is possible based on route, timing and availability.

Get moving

Ready to book a courier?

Send your collection, delivery and timing details and Terra Conexus will confirm availability, timing and cost.