How Terra Conexus Handles Your Information

Terra Conexus Ltd (company number 16010919, registered in England & Wales) is the data controller for personal information collected through this website and during courier enquiries.

This policy explains what personal information Terra Conexus collects, why it is collected, how it is used and stored, and what rights you have in relation to that information.

It applies to individuals and business contacts who submit courier enquiries, request quotes or use services provided by Terra Conexus.

When you submit an enquiry or use this website, Terra Conexus may collect the following information:

• Name
• Company name (where applicable)
• Email address
• Phone number
• Collection address and delivery address
• Item and delivery requirement details
• Enquiry messages and job-related correspondence
• Basic website usage information, where applicable

Terra Conexus uses personal information to:

• Respond to courier enquiries and requests for quotes
• Assess availability, route, timing and cost for requested jobs
• Confirm and arrange courier services where agreed
• Communicate about bookings and job progress
• Maintain business records and correspondence
• Meet legal, accounting and operational obligations
• Improve website and service quality where applicable

Under UK GDPR, Terra Conexus processes personal data on the following lawful bases:

• Contract and pre-contractual steps: processing information necessary to respond to enquiries and arrange courier services.
• Legitimate interests: responding to business enquiries, operating courier services and communicating with business customers and contacts in the ordinary course of business.
• Legal obligations: keeping records required for tax, accounting and legal compliance.
• Consent: where specifically requested, for example if marketing communications are introduced at a future date.

Terra Conexus does not sell personal information. Information may be shared only where necessary with:

• Drivers or courier partners involved in fulfilling a specific job
• Professional advisers, accountants or legal advisers where required
• IT, website or email service providers used in operating the business
• Authorities or regulatory bodies where required by law

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including:

• Enquiries and quotes: for a reasonable period following the initial enquiry
• Active bookings and job records: for the duration of the booking and for a reasonable period after completion
• Accounting and legal records: as required by law, typically six years for UK business accounting records

This website may use essential cookies necessary for basic website functionality.

Analytics or marketing tracking cookies will only be used where specifically implemented and appropriately disclosed. If analytics or marketing tools are added in future, this policy will be updated and cookie controls added where required by law.

If you have questions about cookies currently in use, please contact Terra Conexus directly.

Under UK data protection law, you have the right to:

• Access — request a copy of the personal information Terra Conexus holds about you
• Correction — request correction of inaccurate or incomplete information
• Erasure — request deletion of your information where it is no longer needed
• Restriction — request that processing is limited in certain circumstances
• Objection — object to processing based on legitimate interests
• Data portability — receive your information in a portable format in certain circumstances
• Withdraw consent — where processing is based on your consent, you may withdraw it at any time

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your personal data has been handled unlawfully.